Our Refund Policy
Wavo Health offers a 14-day free trial for the Wavo Pro plan to help you evaluate the platform. Due to the significant costs of operating AI models for real-time transcription, template generation, and data processing, our refund policy is as follows:
During the Free Trial (14 Days):
No charges apply during the 14-day free trial, so no refunds are needed.
You can cancel anytime during the trial without incurring any fees.
After the Free Trial:
Once the trial ends and your subscription starts (at $75/month for Wavo Pro), we are unable to offer refunds due to the costs incurred in providing AI-driven services, including transcription, data storage, and HIPAA-compliant security.
If you cancel after the subscription starts, your account will remain active until the end of the billing cycle, but no further charges will be applied.
Exceptions for Billing Errors:
If you’re charged incorrectly (e.g., multiple charges after cancellation, as experienced by Brentt VanSickle on May 4, 2025), we’ll issue a full refund for the erroneous charges. Refunds typically process within a few days, and you’ll receive a confirmation email.
How to Cancel Your Subscription
To avoid charges after the trial:
Log In: Sign in to Wavo Health at https://secure.wavo.health/en/sign-in.
Go to Manage Subscription: Navigate to “Manage Subscription” in your profile settings.
Cancel Subscription: Follow the prompts to cancel before the 14-day trial ends. You’ll receive a confirmation email once canceled.
Requesting a Refund for Billing Errors
If you believe you’ve been charged incorrectly:
Contact Us: Email us at [email protected] with your account details and a description of the issue.
Processing Time: Refunds for billing errors are processed within a few days, and you’ll receive a confirmation email.
Need Help?: You can also book a demo to speak with our team—we typically respond within an hour.
Why We Can’t Offer Refunds After Subscription Starts
Running Wavo Health involves significant costs for AI model operations, including real-time transcription, data processing, and secure storage under HIPAA compliance. These costs are incurred as soon as your subscription begins, making it challenging to offer refunds after the trial period. We encourage users to fully explore Wavo during the 14-day free trial to ensure it meets your needs.