When to Use Reprocess
You might want to reprocess a note when:
The original note used the wrong template format
You want to apply a different clinical template (e.g., switch from a general SOAP note to a specialized template)
The transcription language was incorrectly detected
You've updated your template and want to regenerate the note with the new format
Processing failed: The note shows an error or failed to generate properly. Reprocessing can retry with the complete audio file.
How to Reprocess a Note
Open the note you want to reprocess by clicking on it in your documents list
Click the menu button (three dots ⋯) located in the top navigation bar of the document
Select "Reprocess" from the dropdown menu
Configure your reprocessing options in the modal that appears:
Language: Select the language of the audio recording (English, Spanish, or French). This ensures the transcription is processed correctly.
Template: Choose which template format you'd like for the clinical note. You can either:
Keep "Use default template" to use your currently set default template
Click "Reprocess" to start regenerating the note
What Happens During Reprocessing
When you reprocess a note:
A new clinical note is generated using your chosen template
The Summary, Action Points, and Clinical Note sections are all regenerated
Important Notes
Processing time: Reprocessing typically takes 30-60 seconds depending on the length of your recording
Troubleshooting
The note looks the same after reprocessing
Make sure you selected a different template or language setting. If you used the same settings, the output may be similar.
Try refreshing the page to see the updated content.
Reprocessing is taking too long
Longer recordings take more time to process. If it's been more than 2 minutes, try refreshing the page and checking if the note was updated.