An organization subscription gives a clinic or group shared paid access through purchased seats. It is separate from each member’s personal Starter, Pro, or Intelligence subscription.
Joining is only the first step. A member receives paid organization access after accepting the invitation and receiving an active seat. An invitation by itself does not consume a seat or enable paid access.
What you can do on each platform
Website | iPhone and Android app |
Create or switch organizations; invite members; buy, assign, or remove seats; start or manage billing; share organization templates. | Use an existing active seat; view organization, role, plan, and seat status under Profile → Organization; switch organizations; browse Team templates; open Manage on web or View on web. |
Invitations, seat purchases, and billing changes are completed on the website. Accept an invitation on the web before expecting the organization to appear in the mobile app.
Administrator setup
Sign in at secure.wavo.health.
Open Organization.
Open Members and invite each teammate.
Open Billing, choose the required seat quantity, and complete checkout if billing has not started.
After each person joins, confirm that the appropriate members have access turned on.
Organization checkout and billing management are handled on the website through Stripe.
Manage an active subscription
Review seats marked In use, Available, or No access.
Change the seat quantity and select Update.
Use Manage billing to update the payment method, view invoices, or cancel.
Contact Wavo if the organization needs to change plan tier.
How seats affect member access
Active seat | The member receives paid Wavo access from the organization on web and mobile. |
Awaiting an available seat / No seat assigned | The person can belong to the organization but does not receive paid access until a seat is assigned. |
Member removed | Their assigned organization seat is released. |
Check access before reducing seat quantity. If the purchased quantity is lower than the number of members who need access, some members will be left without an active seat.
Member setup
Accept the organization invitation on the website using the Wavo account you intend to keep using.
Ask the administrator to confirm that your seat is active.
Sign in to the Wavo mobile app with the same account.
Open Profile → Organization. Access active means the seat and organization billing are current.
If you see Billing not set up, No seat assigned, or Organization coverage unavailable, ask your administrator to review billing and seats.
Avoid duplicate personal billing
An active organization seat covers the member on both web and mobile, so a separate personal App Store, Play Store, or web subscription is not required for that access.
Organization coverage does not automatically cancel a personal subscription. A personal plan may continue to renew until it is cancelled through its original billing source. Open Profile → Subscription in the app or Manage Subscription on the website and manage the plan you no longer need.
The mobile app prevents a new personal purchase while active organization coverage is detected and shows Covered by your organization.
More than one organization
If you belong to more than one organization, switch to the organization you want to use for team templates and new encounters. Finish or pause an active recording before switching.
Need help?
Administrators: open Organization → Billing, or email [email protected].
Members: ask your administrator to confirm your invitation and seat first. You can also open Help from the mobile Profile screen.