There is currently no separate Help Center article for organization billing. This draft covers how team access actually works.
Organization access is not the same as a personal Starter, Pro, or Intelligence subscription. Your organization buys seats. A member gets paid access only after they join and an administrator turns their seat on.
What you can do where
On the web (https://secure.wavo.health)
Create or switch organizations
Invite members
Buy and assign seats
Start or manage organization billing
Share organization templates
On the mobile app
Use Wavo if you already have an active organization seat
See your organization, plan, and seat status under Profile → Organization
Browse Team templates
Open Manage on web / View on web for admin work
You cannot invite people, buy seats, or change organization billing inside the app. Accept an invitation on the web first.
For administrators
Sign in on the web.
Open Organization.
Use Members to invite teammates and turn access on or off.
Open Billing to start checkout or manage the existing subscription.
When billing is not started yet, choose how many seats you need, then start checkout. Organization billing is processed on the web through Stripe.
After billing is active you can:
See seats In use, Available, and No access
Change the seat quantity and click Update
Open Manage billing for payment method, invoices, and cancellation
Contact Wavo if you need to change the organization plan tier
Invited people use a seat only after they join and access is turned on. An invitation by itself does not spend a seat.
Assigning and removing seats
Active seat — the member has paid Wavo access from the organization.
Awaiting an available seat / No seat assigned — they can belong to the organization, but they do not get paid access until a seat is assigned.
Reducing purchased seats below the number of people with access will leave some members without access.
Removing a member from the organization also removes their assigned seat.
For members
If your clinic invited you:
Accept the invitation on the web.
Sign in to the Wavo Health app with the same account.
Open Profile → Organization.
You should see Access active when your seat is assigned and organization billing is current. Your administrator manages billing, renewals, and seats.
If you see Billing not set up, No seat assigned, or Organization coverage unavailable, ask your administrator. Any personal subscription you already have still applies.
Using Wavo on your phone with an organization seat
An active seat covers you on web and mobile. You do not need to buy a personal App Store or Play Store subscription.
If you already pay for a personal subscription as well, organization coverage does not cancel it. That personal plan can still renew. Open Profile → Subscription in the app, or Manage Subscription on the web, and cancel the personal plan you no longer need.
The app also blocks a new personal purchase while organization coverage is active, with a message that you are Covered by your organization.
More than one organization
If you belong to more than one organization, choose which one to use for templates and new encounters. Finish or pause a recording before switching organizations.
Need help?
Administrators: open Organization → Billing, or email [email protected].
Members: ask your administrator first. You can also tap Contact support in the app.