# Wavo Health Help Center > Help center for Wavo Health ## Getting Started - [How to Set Up and Use Wavo Health in 3 Simple Steps](https://help.wavo.health/en/articles/10732579-how-to-set-up-and-use-wavo-health-in-3-simple-steps.md): Getting started is easy, and this guide will walk you through setting up Wavo and using it during your first patient encounter. - [Creating Your Wavo Health Account and Setting Up Your Profile](https://help.wavo.health/en/articles/10732598-creating-your-wavo-health-account-and-setting-up-your-profile.md): This guide walks you through creating your account, selecting your specialty, and getting ready to use Wavo for your first patient encounter - [How to Create Your First Clinical Note in Wavo Health](https://help.wavo.health/en/articles/10732632-how-to-create-your-first-clinical-note-in-wavo-health.md): This guide will walk you through the process of starting a session, capturing a patient conversation, and reviewing the generated note—all in just a few steps. ## FAQs - [Wavo Health FAQ: Your Questions, Answered](https://help.wavo.health/en/articles/10725488-wavo-health-faq-your-questions-answered.md): Below, we’ve compiled answers to the most common questions about how Wavo works, its features, and how it can transform your practice. - [Wavo Health Refund Policy](https://help.wavo.health/en/articles/11196021-wavo-health-refund-policy.md): This article outlines our refund policy, ensuring transparency about when and how refunds can be processed. ## General - [Trying a Demo Note in Wavo Health](https://help.wavo.health/en/articles/10732602-trying-a-demo-note-in-wavo-health.md): New to Wavo Health? Try the demo note to see how Wavo transcribes and generates clinical notes—no patient needed. - [How to Set Up and Use Templates in Wavo Health](https://help.wavo.health/en/articles/10732645-how-to-set-up-and-use-templates-in-wavo-health.md): Whether you need a standard SOAP note or a custom template, this article shows you how to set it up and use it. - [Using the Wavo Health AI Assistant to Gain Insights](https://help.wavo.health/en/articles/10732658-using-the-wavo-health-ai-assistant-to-gain-insights.md): Whether you require a session summary or specific details, the Wavo Assistant delivers answers based on encounter data. - [What Is Wavo Health? A Comprehensive Overview](https://help.wavo.health/en/articles/10732714-what-is-wavo-health-a-comprehensive-overview.md) - [Pricing and Subscription Details](https://help.wavo.health/en/articles/10732717-pricing-and-subscription-details.md) - [Switching Languages in Wavo](https://help.wavo.health/en/articles/10739350-switching-languages-in-wavo.md): Wavo supports multilingual documentation, making it easy to work in the language you need. You can change your interface language, transcribe conversations in different languages, and generate clin... - [Wavo Health Now Available on iOS!](https://help.wavo.health/en/articles/10743453-wavo-health-now-available-on-ios.md): Wavo Health is now available as a mobile application for iOS devices! You can now use Wavo’s AI-powered medical scribe on the go, making documentation even more seamless and efficient. - [Telemedicine Mode](https://help.wavo.health/en/articles/10771039-telemedicine-mode.md): By sharing your system audio through your browser, Wavo captures the conversation and generates structured clinical notes. - [How to Assign Patient Pronouns in Wavo Health](https://help.wavo.health/en/articles/10911750-how-to-assign-patient-pronouns-in-wavo-health.md): Assigning pronouns ensures Wavo Health’s clinical notes reflect your patient’s preferences accurately. Follow these steps to set pronouns. - [Creating and Setting Default Custom Templates](https://help.wavo.health/en/articles/10911757-creating-and-setting-default-custom-templates.md): Wavo's template editor lets you create custom templates tailored to your practice alongside predefined options for various specialties. - [Using Dictation Mode in Wavo Health](https://help.wavo.health/en/articles/10911817-using-dictation-mode-in-wavo-health.md): Wavo Health’s Dictation Mode offers a hands-free way to create clinical notes by speaking directly to the AI Scribe. - [Sorting and Organizing Your Encounters in Wavo Health](https://help.wavo.health/en/articles/11015089-sorting-and-organizing-your-encounters-in-wavo-health.md): Sort by date, view encounters in groups, and maintain your preferred order even while searching. - [How to Upgrade Your Wavo Health Account to Pro](https://help.wavo.health/en/articles/11102762-how-to-upgrade-your-wavo-health-account-to-pro.md): Upgrading to Wavo Pro unlocks unlimited encounters, advanced features, and priority support to enhance your clinical workflow. - [Using Smart Transform to Edit Clinical Notes in Wavo Health](https://help.wavo.health/en/articles/11110611-using-smart-transform-to-edit-clinical-notes-in-wavo-health.md): Whether you want to remove bullet points, reformat text, or make notes more concise, Smart Transform can help. - [Mental Health Templates](https://help.wavo.health/en/articles/11139561-mental-health-templates.md) - [Student Discount: Get 70% Off Wavo Pro](https://help.wavo.health/en/articles/11196123-student-discount-get-70-off-wavo-pro.md): Wavo Health is proud to support students and trainees by offering a 70% discount on the monthly Wavo Pro plan. - [Copying and Creating Documents from Dictated Notes in Wavo Health](https://help.wavo.health/en/articles/11203349-copying-and-creating-documents-from-dictated-notes-in-wavo-health.md): Wavo Health makes it easy to copy dictated notes for external use or create formatted documents for printing and sharing. - [Adding Information Before and During Encounters with the Notes Tab](https://help.wavo.health/en/articles/11203383-adding-information-before-and-during-encounters-with-the-notes-tab.md): Wavo Health’s Notes tab lets you add extra information to your clinical encounters, ensuring nothing important is missed. - [Uploading Audio Files from Your Mobile Device to Wavo Health](https://help.wavo.health/en/articles/11398730-uploading-audio-files-from-your-mobile-device-to-wavo-health.md): Wavo Health makes it simple to upload audio files from your mobile device—like an iPhone—for automatic transcription into clinical notes. - [Using the Wavo Clinical Assistant for Up-to-Date Clinical Insights](https://help.wavo.health/en/articles/11637373-using-the-wavo-clinical-assistant-for-up-to-date-clinical-insights.md): Wavo Health’s AI Assistant gives quick, tailored clinical info—like guidelines or drug data—during visits or on its own. - [Wavo Health Android App](https://help.wavo.health/en/articles/11716469-wavo-health-android-app.md): We’re excited to announce the release of the Wavo Health Android app, now available on the Google Play Store! - [How to Export Your Clinical Notes](https://help.wavo.health/en/articles/11809526-how-to-export-your-clinical-notes.md): Wavo makes it easy to export your clinical notes as professional PDF or editable Word documents. - [How to Delete Notes in Wavo Health](https://help.wavo.health/en/articles/13143394-how-to-delete-notes-in-wavo-health.md): You can delete a single note or multiple notes at once using Selection Mode. - [How to Upload and Use Document Attachments in Wavo Health](https://help.wavo.health/en/articles/13680188-how-to-upload-and-use-document-attachments-in-wavo-health.md): Give Wavo’s AI scribe richer clinical context by uploading supporting documents—such as lab results, imaging reports, or referral letters—so it can draft more complete and accurate clinical notes f... - [Pausing and Resuming Encounters in Wavo Health](https://help.wavo.health/en/articles/13680462-pausing-and-resuming-encounters-in-wavo-health.md): Need to step away mid-consultation? You can pause an encounter at any time and resume it later—Wavo saves your progress so nothing is lost. - [Customizing Your Note Style in Wavo Health](https://help.wavo.health/en/articles/13680630-customizing-your-note-style-in-wavo-health.md): Control how Wavo drafts your clinical notes by customizing verbosity, formatting, and content preferences—so every note matches your documentation style. - [Uploading Audio Files to Wavo Health](https://help.wavo.health/en/articles/13687786-uploading-audio-files-to-wavo-health.md): Wavo lets you upload pre-recorded audio files for automatic transcription and AI-powered clinical note generation. This is ideal when encounters are captured on external devices or captured as voic... - [How Real-Time Sync Works in Wavo Health](https://help.wavo.health/en/articles/13777349-how-real-time-sync-works-in-wavo-health.md): Wavo keeps your notes, updates, and encounter data aligned across devices in real time — so you’re always working from the latest version. - [Customize Your Settings in Wavo](https://help.wavo.health/en/articles/15583610-customize-your-settings-in-wavo.md): Wavo’s Settings page lets you personalize your workspace, recording preferences, document behavior, and optional note tabs. - [How to Copy a Clinical Note in Wavo Health](https://help.wavo.health/en/articles/15589292-how-to-copy-a-clinical-note-in-wavo-health.md): Wavo Health gives you multiple ways to copy your documentation, whether you need the entire note, a specific section, a subsection, or just a few lines of text. - [Creating Multiple Documents from One Encounter](https://help.wavo.health/en/articles/15653783-creating-multiple-documents-from-one-encounter.md): Generate different document types from the same encounter without reprocessing your note. - [How to Manage Your Wavo Subscription](https://help.wavo.health/en/articles/15685658-how-to-manage-your-wavo-subscription.md): Start a free trial, upgrade your plan, manage billing, or cancel your subscription from your Wavo account. - [Using Community and Organization Templates in Wavo Health](https://help.wavo.health/en/articles/15686168-using-community-and-organization-templates-in-wavo-health.md): Template Library, use shared templates, publish templates to the community, and share templates with members of your organization. - [How to merge encounters](https://help.wavo.health/en/articles/15942411-how-to-merge-encounters.md): You can combine up to four existing encounters into a new encounter. This is useful when information from multiple recordings or notes belongs in a single clinical document. ## Troubleshooting - [Troubleshooting Microphone Permission Issues](https://help.wavo.health/en/articles/10732606-troubleshooting-microphone-permission-issues.md): Wavo needs microphone access to transcribe and generate notes. This article helps you resolve permission issues or technical issues. - [How to Reprocess a Clinical Note](https://help.wavo.health/en/articles/13526181-how-to-reprocess-a-clinical-note.md): Sometimes you may want to regenerate a clinical note with different settings — perhaps to use a different template format or correct the transcription language. This guide explains how to use the R... - [Can’t sign in to your account?](https://help.wavo.health/en/articles/13694037-can-t-sign-in-to-your-account.md): If you’ve forgotten your password or how you signed up, follow these steps to get back into your account using email, phone, or social login. - [How to Change or Reset Your Password](https://help.wavo.health/en/articles/13695707-how-to-change-or-reset-your-password.md): Learn how to update your password when you’re already signed in, or quickly reset it if you’re locked out, including what to do if you usually sign in with Apple, Google, Microsoft, or your phone i... ## Terms & Privacy - [Wavo Health – Privacy Policy](https://help.wavo.health/en/articles/11671842-wavo-health-privacy-policy.md): Wavo Health's Privacy Policy - [Wavo Health – Terms and Conditions](https://help.wavo.health/en/articles/11671804-wavo-health-terms-and-conditions.md): Wavo Health's platform Terms and Conditions - [Wavo Health - Policies Request](https://help.wavo.health/en/articles/13553421-wavo-health-policies-request.md) - [Wavo Health - Cookie Policy](https://help.wavo.health/en/articles/13553450-wavo-health-cookie-policy.md) - [Wavo Health - Notice of Privacy Practices](https://help.wavo.health/en/articles/13553499-wavo-health-notice-of-privacy-practices.md): This Notice describes how Wavo Health may use and disclose Protected Health Information \(PHI\). - [Wavo Health — Security & Compliance Overview](https://help.wavo.health/en/articles/13553552-wavo-health-security-compliance-overview.md)