Telemedicine Mode records audio from a browser-based virtual visit, such as a call in Zoom, Microsoft Teams, or Google Meet. Wavo uploads and processes the recording after the session, then generates a clinical note.
Website only: Telemedicine Mode is available in the desktop web app. The native iPhone and Android apps capture microphone audio for in-person encounters; they do not share Zoom, Teams, or Meet system audio.
Use headphones or a headset: Speakers can cause echo or feedback. If you must use speakers, use the normal encounter microphone mode instead.
Before the visit
Open the virtual meeting in a separate browser tab and confirm that both sides can hear each other.
Use a desktop browser that offers tab or window sharing with audio. Chrome is the most consistent choice for Share tab audio.
Mute unrelated tabs and apps so their audio is not included.
Follow your organization’s consent and recording requirements.
Start Telemedicine Mode
Sign in at secure.wavo.health.
Select New Encounter and open the encounter.
Enable Telemedicine Mode from the encounter toolbar.
Choose Start Recording Session.
In the browser sharing prompt, select the tab or window containing the meeting.
Turn on Share tab audio or the equivalent audio-sharing option, then confirm Share.
No live transcript: Telemedicine Mode records first and transcribes after you finish. This differs from Wavo’s normal web microphone mode, which shows a live transcript.
Finish and generate the note
Return to the Wavo tab when the visit is complete.
Choose the red End Recording button.
Keep Wavo open while the audio uploads and processing begins.
When processing finishes, review and edit the generated clinical note.
Assign it to a patient, copy it to your EHR, or export it as needed.
Troubleshooting
Only one side was captured: Start again and make sure the meeting tab was selected with Share tab audio enabled.
Echo or feedback: Use headphones and mute any duplicate meeting tab or device.
The browser does not offer audio sharing: Move the meeting to a supported browser tab or use Chrome. Browser and operating-system sharing options vary.
Microphone access is blocked: See Troubleshooting Microphone Permission Issues.
Processing takes longer than expected: Keep the tab open, confirm your internet connection, and wait for the processing status to finish before starting over.
If you still need help, email [email protected].