What Is Telemedicine Mode?
Telemedicine Mode enables Wavo Health to record and transcribe patient conversations during web-based video calls (e.g., Zoom, Microsoft Teams, or Google Meet). It uses your browser’s native functionality to share system audio, and after the session, Wavo processes the audio to create accurate clinical notes. This feature is ideal for clinicians conducting virtual consultations, allowing you to focus on the patient while Wavo handles the documentation post-session.
Important: Telemedicine Mode requires the use of headphones or a headset to avoid audio feedback. If you’re using speakers, switch to Normal Mode instead.
How to Use Telemedicine Mode in Wavo Health
Follow these steps to set up and record a telemedicine session with Wavo Health:
Step 1: Prepare Your Video Call
Open Your Meeting: Start your telemedicine video call in a separate browser tab (e.g., Zoom, Microsoft Teams, Google Meet).
Ensure Audio Works: Test your microphone and headphones to confirm both you and the patient can hear each other clearly.
Step 2: Create a New Note in Wavo Health
Log In: Sign in to Wavo Health at https://secure.wavo.health/en/sign-in.
Start a New Note: From the dashboard, click “Create a Clinical Note” to begin a new session.
Select Telemedicine Mode:
By default, notes are created in Normal Mode.
Toggle to “Telemedicine Mode” by clicking the option in the note setup screen. This adjusts the note structure to accommodate telemedicine recording.
Step 3: Share System Audio
Start Recording: In Telemedicine Mode, click “Start Recording Session” to begin.
Select the Window:
Wavo will prompt you to choose the browser tab or window containing your video call.
Select the tab where your meeting is active (e.g., your Zoom or Teams tab).
Enable Share Tab Audio:
Check the box labeled “Share tab audio” (or similar, depending on your browser). This ensures Wavo captures the audio from both you and the patient.
Confirm your selection by clicking “Share” or “OK” in the browser prompt.
Step 4: Conduct Your Telemedicine Session
Continue the Conversation: Proceed with your virtual consultation as usual. Unlike Normal Mode, transcription will not occur in real-time—Wavo will record the audio for processing after the session.
Monitor Recording: You can switch back to the Wavo tab to ensure the recording is active, but live transcription will not be displayed.
Important Note: Transcription in Telemedicine Mode is not real-time—it occurs after the conversation is recorded and processed. Unlike Normal Mode, you won’t see live transcription during the call.
Step 5: Finalize the Recording
End the Session: When your telemedicine session is complete, return to the Wavo Health tab.
Stop Recording: Click the red “Stop Recording” button to finalize the session.
Process the Audio: Wavo will process the recorded audio after stopping, generating a structured clinical note (e.g., SOAP format). This may take a few moments depending on the session length.
Review the Note: Once processed, review, edit, and approve the note as needed.
Export or Assign: Copy the note to your EMR, export it as a PDF, or assign it to a patient in your dashboard.
Important Notes for Telemedicine Mode
Post-Processing Transcription: Transcription is not real-time in Telemedicine Mode. The AI processes the audio after the recording stops, so you’ll see the completed note only after processing is finished.
Headphones Required: Telemedicine Mode only works with headphones or a headset. Using speakers can cause audio feedback, which disrupts recording quality. If you’re using speakers, switch to Normal Mode instead.
Pro Tip: Mute other browser tabs or applications to avoid unwanted background sounds during recording.
Browser Compatibility: Telemedicine Mode works best with modern browsers like Chrome, Safari, or Firefox. Ensure your browser supports the “Share tab audio” feature.
Benefits of Telemedicine Mode
Seamless Virtual Documentation: Record telemedicine conversations without manual note-taking, with notes generated after processing.
Accuracy Post-Session: Wavo’s AI ensures accurate transcription of both voices, even in a virtual setting, once the audio is processed.
Enhanced Flexibility: Combine Wavo’s power with your existing telemedicine tools for a streamlined workflow.
Troubleshooting Telemedicine Mode
No Audio Captured?: Ensure you enabled “Share tab audio” when selecting the window. Check your headset connection and browser permissions (see Troubleshooting Microphone Permission Issues).
Delayed Processing?: If the note takes longer to generate, ensure a stable internet connection and avoid large file interruptions.
Feedback or Echo?: Confirm you’re using headphones, not speakers, to prevent audio feedback.
Need Help?: Watch our demo video for a visual guide: Watch the Wavo Health Demo, or email us at [email protected].
Get Started with Telemedicine Mode
Ready to use Wavo Health during your next telemedicine session? Log in at https://secure.wavo.health/en/sign-in to start a new note in Telemedicine Mode. For a personalized walkthrough or to learn more, book a demo with our team.