Privacy Policy
Wavo AI Technologies Inc., doing business as Wavo Health (“Wavo,” “we,” “us,” or “our”), is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our web application, browser extension, mobile applications, and related services (collectively, the “Platform”). This Privacy Policy applies to licensed professionals and their authorized staff (“Subscribers,” “you,” or “your”) who use the Platform, as well as individuals whose data is processed with appropriate consents.
By using the Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please do not use the Platform.
1. Scope and Definitions
This Privacy Policy governs the collection, use, and disclosure of personal information through the Platform. “Personal Information” refers to information that identifies or could reasonably be linked with an individual, including sensitive information as defined by applicable privacy laws.
Key terms:
Customer Data: Information you submit to the Platform, such as recordings, user inputs, or generated outputs.
Usage Data: Information we collect about your interactions with the Platform, such as access times and features used.
De-Identified Data: Data that has been anonymized so it cannot identify individuals.
Aggregate Data: Anonymized, aggregated data used to operate and improve the Platform.
2. Information We Collect
We collect the following types of information:
2.1 Information You Provide
Account Information: Name, email address, professional credentials, or other details needed to verify your eligibility.
Customer Data: Data you submit, such as recordings or user inputs, which may include sensitive information, provided you have obtained necessary consents.
Payment Information: Processed through third-party payment providers; we do not store payment details.
Communications: Feedback or inquiries you send us, which may include personal information.
2.2 Information We Collect Automatically
Usage Data: Details about your Platform interactions, such as pages visited, device information (e.g., IP address, browser type), and performance metrics.
Cookies and Similar Technologies: Used to enhance functionality and analyze usage. You can manage preferences through your browser settings.
2.3 Information from Third Parties
We may receive information from third-party service providers (e.g., for data hosting or analytics) that process data on our behalf, subject to privacy and security obligations.
3. How We Use Your Information
We use your information to:
Provide and maintain the Platform, including generating outputs and supporting user customizations.
Manage accounts, process payments, and communicate with you.
Analyze Usage Data and Aggregate Data to improve the Platform.
Create De-Identified Data for research or analytics.
Ensure compliance with laws and protect Platform security.
4. How We Disclose Your Information
We may disclose your information as follows:
With Consent: As directed by you or with appropriate consents.
Service Providers: Third-party vendors (e.g., cloud hosting, analytics) process data on our behalf, under strict privacy and security obligations.
De-Identified and Aggregate Data: Shared for analytics or research, without identifying individuals.
Legal Obligations: If required by law or to protect our rights, property, or safety.
Business Transfers: In the event of a merger or sale, subject to equivalent privacy protections.
We do not sell personal information.
5. Data Retention and Deletion
You may configure retention settings for Customer Data. After the selected period, we delete data, except for backups retained briefly per our policies. Upon request and if your account is in good standing, we may provide data exports in a standard format or delete data, as required by law.
6. Data Security
We use industry-standard safeguards (e.g., encryption) to protect your data. Our service providers maintain equivalent protections. However, no system is completely secure, and you are responsible for obtaining necessary consents and securing your own systems.
7. Your Rights
Subject to applicable laws, you may:
Access or correct your personal information.
Request deletion or export of Customer Data, per our retention policies.
Contact us at [email protected] to exercise these rights. We will respond as required by law, after verifying your identity or authority.
8. Third-Party Services
The Platform may include third-party content or services (e.g., payment processors). We are not responsible for their accuracy or practices, which are governed by their own policies.
9. Cross-Border Data Transfers
Your data may be processed or stored in Canada or the United States, with safeguards to comply with applicable privacy laws. By using the Platform, you consent to such transfers.
10. Compliance with Laws
We process information in accordance with applicable privacy laws. You are responsible for ensuring your use of the Platform, including submission of Customer Data, complies with relevant laws and consents.
11. Children’s Privacy
The Platform is intended for professionals at least 19 years old (or the age of majority in their jurisdiction). We do not knowingly collect personal information from younger individuals, except as submitted by you with appropriate consents.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in practices or laws. We will notify you of material changes via email or the Platform at least 30 days before they take effect, unless immediate changes are required by law. Continued use constitutes acceptance of updates.
13. Contact Us
For questions or requests, contact us at:
Email: [email protected]