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Pausing and Resuming Encounters in Wavo Health

Need to step away mid-consultation? You can pause an encounter at any time and resume it later—Wavo saves your progress so nothing is lost.

Updated over 3 weeks ago

Overview

While recording, you can pause and resume an encounter whenever needed—whether for a few seconds or later in the day. Wavo automatically saves your transcription progress so you can step away with confidence.

When you’re finished, stop the encounter to finalize the transcription and generate your clinical note.

This feature works in both documentation modes:

  • Ambient Scribing
    Wavo listens to the live patient conversation and transcribes it in the background. Pause during interruptions and resume when the consultation continues.

  • Dictation Mode
    You dictate your notes directly into Wavo. Pause to gather your thoughts, look something up, or step away, then resume dictating when ready.

Pause vs. Stop: What’s the Difference?

Understanding this distinction helps avoid accidental finalization.

  • Pause
    Temporarily suspends recording. Your transcription progress is saved, and you can resume at any time. The encounter remains open and no note is generated yet.

  • Stop
    Ends the recording and finalizes the encounter. Wavo immediately begins processing the transcription and generating your clinical note. Once stopped, recording cannot be resumed for that encounter.

Quick rule of thumb:
- Pause = take a break
- Stop = you’re done and ready for the note

How to Pause an Encounter

Step 1: Start Recording

  1. Sign in to Wavo Health at
    ​https://secure.wavo.health/en/sign-in

  2. Click New Encounter and begin recording in Ambient Scribing or Dictation Mode.

    1. Ambient Scribing

    2. Dictation Mode.

Step 2: Pause When Needed

  • Click the pause icon on the microphone controls.

  • The button switches to a play (resume) icon.

  • The recording banner changes from red to teal and displays:
    ​“Paused. Press resume to continue.”

Wavo automatically saves a checkpoint of your transcription when you pause.

When to Use Pause

In Ambient Scribing

Pause when:

  • The patient steps out briefly

  • You need to take a phone call or handle something urgent

  • The visit is split into two time blocks (for example, after lab work)

  • You want to review notes or uploaded documents before continuing

In Dictation Mode

Pause when:

  • You need to look up information or check a reference

  • You’re interrupted by a call or colleague

  • You want to review what you’ve dictated so far

  • You’re dictating a long note across multiple sittings

How to Resume an Encounter

Step 1: Return to the Encounter

  • If you’re still on the encounter page, click the play (resume) button.

  • If you closed the browser or navigated away, open the encounter from your dashboard.
    You’ll see a banner indicating the transcription is paused, with an option to resume.

Step 2: Continue Recording

  • Click Resume.

  • Recording picks up immediately where you left off.

  • New transcription is appended to your existing content, creating one continuous record.

In Ambient Scribing, continue speaking with the patient as usual.
In Dictation Mode, pick up your dictation where you stopped.

How Long Can an Encounter Stay Paused?

There is no time limit on how long an encounter can remain paused.

You can pause in the morning and resume later in the day—or even the next day.

Your transcription progress is saved automatically.

If you close the browser while paused, your data is still safe. When you return, Wavo detects the paused encounter and lets you resume or finalize it.

Stopping and Finalizing the Encounter

When the consultation or dictation is complete:

  1. Click the stop button on the microphone controls.

  2. Wavo finalizes the transcription and begins generating your clinical note.

  3. Review the note, make any edits, and export or copy it to your EMR.

Important: Stopping an encounter is final.
If you’re unsure whether the session is finished, use pause instead—you can always stop later.

Tips for Pausing and Resuming

  • Use pause for any interruption
    Whether it’s 30 seconds or 30 minutes, pause instead of stopping to keep everything in one encounter.

  • Double-check before stopping
    If there’s a chance the patient will return or dictation isn’t complete, pause first.

  • Upload documents while paused
    Add lab results, imaging reports, or referral letters in the Notes and Context section during a pause.

  • Add notes while paused
    Use the Notes tab to capture observations or extra context not spoken aloud.

Troubleshooting

Recording won’t resume?

  • Refresh the page and return to the encounter. Your transcription data is saved.

Closed the browser and lost my place?

  • Open the encounter from your dashboard. If paused, you’ll see options to resume or finalize.

Accidentally stopped instead of paused?

  • Stopping is final. Start a new encounter if more conversation is needed and assign both notes to the same patient.

Pause button not available?

  • The pause button appears only while actively recording.

Get Started

Ready to try it out?
Log in at https://secure.wavo.health/en/sign-in, start a new encounter, and pause and resume during your next session.

For a visual walkthrough, watch our demo video:
👉 Watch the Wavo Health Demo
​https://youtu.be/_Mirlng0RIA

Need help? Email [email protected] or book a demo for personalized assistance.

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