The recording is still on the phone
This applies to the Wavo Health app on iPhone and Android. The website does not keep a Saved recordings list. If an upload fails, recover it on the phone that recorded the visit.
The app saves encounter audio on the phone, then uploads it when you have a connection. You can close the encounter sheet while that upload runs.
Do not tap Delete Encounter or sign out until the upload has finished. If the app warns about Unuploaded Captures, stay signed in.
When to open Storage
Open Profile → Storage (Saved recordings) if:
The encounter is stuck on Audio Pending or Processing
You see Failed
You recorded while offline and you are back online
You had to reopen the app after a crash or force-quit
Retry the upload
Connect to Wi-Fi or reliable cellular.
Open the Wavo Health app and leave it in the foreground for a minute.
Open the encounter and tap Retry or Retry Uploads if you see it.
If it still does not move, go to Profile → Storage.
Select the saved recording and tap Recover upload.
Keep the app open until the status changes. A background upload is best-effort. Opening the app is the reliable way to finish syncing.
Export a copy of the audio
From Storage, you can Play recording or Export audio.
Exported audio is protected health information. Share it only through your usual clinical channels. Export does not generate the note.
If the file will not play
A recording that was interrupted while the app was killed may be incomplete. Export still keeps the audio that was saved. Wavo cannot always turn a broken file into a playable recording or a transcript.
Contact support from the app and use Share diagnostic details from Storage if you are asked for them. Diagnostic details are for troubleshooting. They are not the clinical note.
How to avoid a lost upload
Do not tap Delete Encounter while the status is Audio Pending.
Do not sign out if the app warns about Unuploaded Captures.
After you Pause or Finish Note offline, reopen Wavo once you have a connection.
If you switch from phone to web, finish saving on the device that recorded first. See Switching Between Phone and Web During an Encounter.
Need help?
In the app, tap Contact support, or email [email protected]. Say whether the encounter shows Audio Pending, Failed, or Interrupted, and whether you were offline during the visit.