One account, different billing sources
Sign in with the same email on https://secure.wavo.health and in the Wavo Health app. Your notes and patients sync. Your payment method depends on where you subscribed.
How you pay | Where it was purchased | Where to change plan, card, or cancel |
Web (Stripe) | Wavo website | Web: Manage Subscription |
iPhone / iPad | App Store | iOS Settings → your name → Subscriptions → Wavo Health |
Android | Google Play | Play Store → Payments & subscriptions → Subscriptions → Wavo Health |
Organization seat | Your clinic’s organization billing | Web Organization page (admins). Members cannot change this. |
Subscribe on the web
Sign in at https://secure.wavo.health/en/sign-in.
Click the upgrade button in the sidebar, or open Manage Subscription.
Choose Starter, Pro, or Intelligence.
Complete Stripe checkout.
Use the same account in the mobile app. You should already have access — you do not need to buy the plan again in the App Store or Play Store.
Subscribe in the app
Open the Wavo Health app.
Go to Profile → Subscription.
Choose a plan and complete the App Store or Google Play purchase.
You can still sign in on the web. You cannot cancel or change that mobile subscription from the Wavo website. Wavo will point you back to Apple or Google.
If you already have a web subscription, the app should tell you that you are already subscribed and ask you not to buy again.
If you are billed twice
Web and mobile subscriptions are separate. If both are active, each can renew on its own. Wavo shows a Multiple Active Subscriptions warning.
Cancel the one you do not need:
Mobile: Apple or Google subscription settings, or Manage Mobile Subscription in the app
Web: Manage Subscription on the website
If you are unsure which one is charging you, email [email protected] with the email on your Wavo account.
Organization seats
If your clinic assigned you an organization seat, that is your paid access on web and mobile. See How Organization Subscriptions Work in Wavo Health.
Organization coverage does not cancel a personal web or app-store subscription you already started.
Restore a mobile purchase
If you reinstalled the app or got a new phone, open Profile → Subscription and tap Restore Purchases. Use the same Apple ID or Google account that bought Wavo.
What you cannot do
Cancel an App Store or Play Store plan from the Wavo website
Change organization seats or clinic billing from the mobile app
Use a different email on the phone and still see the web subscription
Troubleshooting
I subscribed on my phone but the web says I have no subscription
Sign in with the same email. Wait a moment, then refresh. If it still looks wrong, contact support with your app store receipt.
The app wants me to subscribe, but I already pay on the web
Confirm you are in the same account. Open Profile → Subscription. If a personal web plan is active, do not start a second mobile plan.
I joined my clinic but still cannot record
Open Profile → Organization. You need an active seat, not only an invitation. Ask your administrator to assign a seat and confirm organization billing is active.
Need help?
Email [email protected], or tap Contact support in the app.