Wavo offers three self-serve plans on the web: Starter, Pro, and Intelligence. You can also use Wavo for free before subscribing.

Log in at https://secure.wavo.health/en/sign-in to manage your account.

The fastest way to subscribe or change plans is the upgrade button at the bottom of the left sidebar.

After you sign in, look at the bottom of the navigation sidebar on the left. The button label changes depending on your account status, for example:

Click the upgrade button at the bottom of the sidebar. This opens the plan picker (upgrade modal).

In the upgrade modal:

Click the primary action button at the bottom of the modal (for example, Start trial or Subscribe).

If you are new to paid billing, you are redirected to secure Stripe checkout to enter payment details.

If you already have an active web subscription billed through Stripe, Wavo updates your existing subscription instead of creating a duplicate checkout.

After checkout or a plan change:

For full subscription management, use the subscription page.

Click your profile picture or name at the bottom of the sidebar.

Select Manage Subscription from the menu.

A summary modal may appear first. Click Manage My Subscription to go to the full subscription page.

You can also go directly to https://secure.wavo.health/en/subscription (replace en with your language code if needed, for example fr or es).

On the subscription page you will see:

If you are on Starter, you may also see how many notes you have used this month (for example, 32 of 40 notes used this month).

If you do not have an active paid subscription yet, use Upgrade Now on this page to open the same upgrade modal described above.

If you already have an active web subscription, click Change Subscription to open the upgrade modal and select a different plan or billing cycle.

These options apply to subscriptions billed through Wavo on the web (Stripe). They do not apply to App Store or Play Store billing.

On the subscription page, click Manage Billing.

You are redirected to the secure Stripe billing portal, where you can update your card, view invoices, and review billing history.

When you finish in the billing portal, you return to the subscription page in Wavo.

On the subscription page, click Cancel Subscription or Cancel trial.

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If you have not used a retention offer before, Wavo may offer a discount to stay subscribed. You can accept the offer or continue to cancel.

Confirm cancellation. You keep access until the end of your current billing period or trial.

If you previously scheduled cancellation but still have access, you may see Renew Subscription on the subscription page. Click it to resume billing without losing access early.

If your subscription has fully ended, click Resubscribe or use the sidebar upgrade button to choose a plan again.

Eligible users who have not already used their one-time 7-day trial can start it from:

During the 7-day trial, you can use the features of the plan you selected at checkout. Billing begins when the trial ends unless you cancel first.

Open the subscription page and click Cancel trial. You will not be charged if you cancel before the trial end date.

The subscription page shows that your trial was already used, expired, or cancelled. You can still subscribe without another trial by choosing a plan in the upgrade modal.

Upgrade from Starter to Pro or Intelligence when you need unlimited notes or advanced features.

Downgrade from a higher plan only if the lower plan meets your workflow. Plan changes apply to your current billing period according to Stripe proration rules.

For a full feature comparison, see Pricing and Subscription Details.

If you subscribed through the Wavo Health iOS or Android app, your subscription is billed by Apple or Google—not through the Wavo website.

You can still sign in to Wavo on the web with your mobile subscription.

The subscription page shows a notice that mobile subscriptions are managed through the App Store or Google Play Store.

You cannot change plan, cancel, or update payment for a mobile-only subscription from the Wavo website or upgrade modal. If you try, Wavo will prompt you to manage the subscription in your device settings.

Clinics subscribe on the web, not in the App Store or Google Play.

Admins buy seats and assign them to members. An invite is not a paid seat.

Members with an active seat can sign in on the website and on the Wavo Health iOS or Android app.

If your organization already covers you, do not buy a second personal plan in the app. Organization billing, invoices, and seat assignment stay on the website.

See How Organization Subscriptions Work in Wavo Health.

Some long-time customers are on legacy Wavo plans with Intelligence-level access at a grandfathered price.

If you are on a legacy plan and try to switch to Starter, Pro, or current Intelligence pricing, Wavo shows a confirmation warning. Switching may move you to current pricing and you may not be able to return to your legacy rate.

If you are unsure whether you should change plans, email [email protected] before switching.

After 15 free encounters, you need to subscribe or start an eligible trial to create new notes. Wavo opens the upgrade modal and shows a message when you try to create another encounter.

Starter includes up to 40 notes per month. When you reach that limit:

Confirm your card details in Stripe checkout and try again. If checkout fails repeatedly, email [email protected].

Refresh the page or reopen the subscription page. After billing portal or plan changes, details may take a moment to update.

Make sure you are signed in with the same email as your app account. If the issue continues, contact support with your app store receipt.

You may be on a mobile subscription, or your web session may need a refresh. Open Manage Subscription from your profile menu and check for a mobile billing notice. Contact [email protected] if your access looks wrong.

Apply promotion codes during Stripe checkout when the field is available. For student discounts, see Student Discount: Get 70% Off Wavo Pro.

For billing questions, plan recommendations, or account issues:

For product walkthroughs, watch the Wavo Health demo: https://youtu.be/_Mirlng0RIA