Before You Subscribe
Wavo offers three self-service plans on the web:
Starter
Pro
Intelligence
You can also try Wavo before subscribing.
Free encounters
Every account includes 15 free encounters before a paid subscription is required.
Free trial
Eligible users can start one 7-day free trial per account to explore paid features before billing begins.
Upgrade Your Plan
There are two ways to upgrade your subscription.
Option 1: From the Sidebar
This is the fastest way to subscribe or change plans.
Sign in to Wavo.
Click the upgrade button at the bottom of the left sidebar.
Select your plan:
Starter
Pro
Intelligence
Choose Monthly or Yearly billing (when available).
Review your pricing.
Click Start Trial or Subscribe.
If you're starting your first paid subscription, you'll be redirected to secure checkout.
If you already have an active web subscription, Wavo updates your existing subscription automatically.
Depending on your account, you may see:
Start Your Journey
Trial in Progress
Unlock Full Access
Wavo Plan Active
Wavo Trial Active
Option 2: From the Subscription Page
Click your profile in the sidebar.
Select Manage Subscription.
Click Manage My Subscription if prompted.
From this page you can:
View your current plan
See renewal or cancellation dates
View included features
See monthly usage (Starter plan)
Upgrade or downgrade your plan
Manage Your Subscription
Web subscriptions include several management options.
Change your plan
Open Manage Subscription, then select Change Subscription.
Choose your new plan and confirm the change.
Update your payment method
Click Manage Billing.
This opens the secure billing portal where you can:
Update your payment method
Download invoices
View billing history
Cancel your subscription
Open Manage Subscription.
Click Cancel Subscription (or Cancel Trial).
Tell us why you're leaving.
Review any available retention offer.
Confirm cancellation.
You'll continue to have access until the end of your current billing period or trial.
Renew a cancelled subscription
If your subscription is scheduled to end but is still active, click Renew Subscription to continue without interruption.
If your subscription has already expired, click Resubscribe to start again.
Start or Use Your Free Trial
Who is eligible?
Users who have never used their one-time trial can start a 7-day free trial.
You can start it from:
The sidebar upgrade button
The subscription page
What's included?
Your trial includes all features available in the plan you selected.
Billing begins automatically when the trial ends unless you cancel beforehand.
Cancel before you're charged
To avoid billing:
Open Manage Subscription.
Click Cancel Trial before the trial expires.
Already used your trial?
If you've already used your free trial, you can still subscribe to any plan without starting another trial.
Wavo Plans
Starter
Ideal for lighter documentation needs.
Includes:
Up to 40 notes per month
Pro
Best for providers documenting every day.
Includes:
Unlimited notes
Intelligence
Everything included in Pro, plus:
Advanced clinical AI
Patient context
Coding support
Additional AI-powered clinical tools
Mobile Subscriptions (iOS & Android)
If you subscribed through the App Store or Google Play, your subscription is managed by Apple or Google.
On the Wavo website you can
Sign in and use your account
View your subscription status
On the Wavo website you cannot
Cancel your mobile subscription
Change plans
Update payment information
Manage your subscription through your device:
iPhone
Settings → Apple ID → Subscriptions → Wavo Health
Android
Google Play Store → Payments & subscriptions → Subscriptions → Wavo Health
If you accidentally have both a web and mobile subscription, contact support for assistance.
Legacy Plans
Some long-time customers remain on grandfathered pricing.
Switching to a current Starter, Pro, or Intelligence plan may permanently remove your legacy pricing.
If you're unsure whether you should switch, contact Wavo Support before making changes.
Usage Limits
Free encounters
After using your 15 free encounters, you'll be prompted to subscribe or begin an eligible trial before creating additional notes.
Starter monthly limit
Starter includes 40 notes per month.
Once you reach your limit:
Wavo notifies you
The upgrade window opens automatically
You can upgrade to Pro or Intelligence
Troubleshooting
My payment didn't go through
Verify your payment details and try again.
My subscription didn't update
Refresh the page and reopen Manage Subscription. Changes can take a few moments to appear.
I subscribed on mobile but don't see my subscription
Make sure you're signed in using the same email address used on your mobile device.
Wavo says I have no active subscription
You may have a mobile subscription or your account may need to refresh.
If the issue continues, contact Wavo Support.
Need Help?
If you have questions about billing, subscriptions, or choosing the right plan, we're happy to help.
Contact us at [email protected].