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Wavo Health FAQ: Your Questions, Answered

Below, we’ve compiled answers to the most common questions about how Wavo works, its features, and how it can transform your practice.


What is Wavo Health, and how does it work?

Wavo Health is an AI-powered clinical ambient scribe that listens during patient encounters and automatically generates structured clinical notes.

Using Wavo is simple:

  1. Start an encounter before or during your visit

  2. Speak naturally with your patient or dictate directly

  3. Review, edit, and approve the AI-generated note

Once finalized, you can copy or export the note into your EMR. Wavo helps reduce time spent on manual documentation so clinicians can focus more on patient care.


What makes Wavo different from other AI scribes?

Wavo combines documentation, patient context, and clinical AI into a single workflow.

Patient Dashboard

  • View a patient’s past encounters, notes, and history in one place to support continuity of care.

Structured Data Extraction

  • Wavo automatically organizes key clinical details for easier review and follow-up.

AI Clinical Assistant

  • Ask questions about a patient or encounter, such as:

    • “Summarize this patient’s past diagnoses”

    • “What medications were previously discussed?”

    • “Generate a quick visit summary”

These features help clinicians move beyond transcription and quickly access meaningful clinical insights.


How secure is my data with Wavo?

Security and privacy are core priorities at Wavo Health.

  • All data is encrypted both in transit and at rest

  • Wavo follows applicable privacy and healthcare data regulations in supported regions

  • Patient data is never used to train AI models

  • AI systems are trained only on publicly available medical knowledge—not customer data


Where is my data stored?

Wavo stores data regionally based on your account location.

  • United States: data remains in the U.S.

  • Canada: data remains in Canada

All data is securely processed in the cloud and stored according to regional privacy requirements.


What types of notes does Wavo generate?

Wavo supports a wide range of clinical documentation types, including:

  • SOAP notes

  • History & physicals

  • Progress notes

  • Discharge summaries

You can also create custom templates tailored to your specialty or workflow.

Over time, Wavo learns from your edits to better match your documentation preferences.


Can I customize how my notes are formatted?

Yes. Wavo’s Style Settings let you customize:

  • Verbosity (concise, medium, detailed)

  • Formatting style (paragraphs, bullets, mixed)

  • Patient quote preferences

  • Abbreviation usage

  • AI model selection

  • Custom drafting instructions

Your settings automatically apply to future notes, helping maintain consistency across documentation.


Can I reformat sections of a note after it’s generated?

Yes. Wavo’s Smart Transform feature allows you to reformat specific sections without regenerating the entire note.

To use Smart Transform:

  1. Select text in the note editor

  2. Click Transform

  3. Choose:

    • Paragraph

    • Bullet Points

    • Mixed Format

This is useful for quick formatting adjustments during review.


How much does Wavo cost?

Wavo offers four subscription plans:

Starter

  • Starts at $39 USD/month and includes up to 40 notes per month.

Pro

  • Starts at $59 USD/month and includes unlimited notes for daily clinical workflows.

Intelligence

  • Starts at $89 USD/month and includes advanced clinical AI, patient context, coding support, and AI-assisted workflows.

Enterprise

  • Custom pricing for organizations that require team management, SSO, API access, integrations, or rollout support.

Additional details:

  • New users receive 5 free encounters

  • Eligible users can start one 7-day trial

  • Pricing may vary by region and billing cadence

  • Some customers may have legacy grandfathered pricing


Does Wavo integrate with my EMR?

Direct EMR integrations are currently in development.

For now, clinicians can:

  • Copy and paste notes into any EMR

  • Export notes for upload or sharing

Native integrations with major EMR systems are planned for future releases.


Who is Wavo designed for?

Wavo is built for many healthcare professionals, including:

  • Physicians

  • Nurse practitioners

  • Specialists

  • Therapists and counselors

  • Allied healthcare professionals

Custom templates and flexible settings make Wavo adaptable to many specialties and care environments.


Can I cancel my subscription at any time?

Yes. You can cancel your subscription anytime through your account settings.

You’ll continue to have access until the end of your current billing cycle.


Do I keep my notes if I cancel or my trial ends?

Yes. Your existing notes remain accessible after cancellation or trial expiration.

You can still:

  • View notes

  • Copy notes

  • Export notes

However, you won’t be able to create new notes unless you reactivate your subscription.


What devices does Wavo support?

Wavo works across web and mobile platforms.

Supported devices include:

  • Desktop and laptop web browsers

  • iPhone and iPad devices

  • Android phones and tablets

The mobile apps support recording, transcription, and note generation, while the web app provides the full editing and export experience.


How accurate is Wavo’s transcription?

Wavo uses advanced speech recognition optimized for clinical conversations.

Transcription quality improves as more conversational context is captured during the encounter.

As with all AI-generated content, clinicians should always review notes before finalizing documentation.


How does Wavo save time?

By automating transcription and clinical note drafting, Wavo can significantly reduce documentation workload.

Many clinicians report spending substantially less time charting, allowing more focus on patient care and reducing after-hours documentation burden.


How long can I record for?

There is no fixed maximum recording length.

You can:

  • Record entire consultations

  • Pause and resume encounters anytime

  • Continue long sessions as needed

After approximately 90 minutes of continuous recording, Wavo may prompt you to continue or stop recording.


Can I upload documents or images?

Yes. Wavo supports uploads including:

  • PDFs

  • Word documents (.docx)

  • Text files (.txt)

  • Images (PNG, JPEG, GIF, WebP)

Uploaded files can be used as additional clinical context when drafting notes.

The AI Clinical Assistant can also reference uploaded documents when answering questions.

Supported uploads are added to the Notes and Context section, with a maximum size of 200 MB per file.


How can I get support?

If you need assistance:

  • Visit the Wavo Help Center for guides and troubleshooting resources


Why choose Wavo Health?

Clinicians choose Wavo to:

  • Reduce documentation burden

  • Create consistent, high-quality notes

  • Stay focused during patient encounters

  • Support continuity of care

  • Reduce charting fatigue and burnout

Wavo is designed to help clinicians spend less time documenting and more time caring for patients.

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